Springnest Tech Infra LLP (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Website”). Please read this Privacy Policy carefully. If you disagree with the terms outlined in this Privacy Policy, please refrain from accessing the site.
1.1 Personal Information
We may collect personal information that you voluntarily share with us, including your name, email address, phone number, company name, and other relevant details when you interact with our website or contact us for product customization discussions. No direct purchasing occurs on the site, so we do not collect payment details.
1.2 Usage Data
We may automatically collect certain information about your device and usage patterns when you access our website, including your IP address, browser type, operating system, referring URLs, clickstream data, dates and times of access, pages viewed, and time spent on pages.
1.3 Cookies and Tracking Technologies
We utilize cookies to gather data on your interactions with our website, helping us improve your overall experience. You can read more about these Cookies on our Cookies Policy page and manage your preferences on Cookies settings.
1.4 Children’s Privacy
We do not intentionally collect data or personal information from children. If we find that we have received any personally identifiable information from a child without parental consent, we will take all reasonable actions to delete it. If you find that we have access to such information, please contact us at support@springnest.in.
2.1 Provide and Improve Services
We use your information to operate, maintain, and enhance our website and to facilitate customized product discussions.
2.2 Communications
We may use your personal information to communicate with you, respond to your inquiries, and send you important updates about our products.
2.3 Analytics
We may use usage data to analyze trends, monitor website usage, and improve our products and services.
2.4 Marketing
Subject to your preferences, we use the information we collect to communicate with you about relevant product updates and customization options. To review your preferences regarding the information we collect, select Cookie Preferences in the website footer.
2.5 Contractual Relationships
A contractual relationship is created when you discuss or order a product from us. We may collect any information that is reasonably necessary to prepare for, enter, and fulfill our contractual agreement.
2.6 Support Services
When you contact us to request support, we collect your contact information, problem description, and desired resolutions. We use this information to manage support inquiries, strengthen our relationship with you, and ensure quality assurance.
2.7 Springnest Locations
When you visit a Springnest location, we may collect your name or business contact information and, in some cases, information from a government-issued ID for access management and security purposes.
2.8 Recruitment and Former Employees
We collect information about job applicants or prospective candidates from several sources. Applicants should refer to the Talent Acquisition Privacy Policy for further details. When an employee leaves, we continue to process information related to them for any remaining business, contractual, employment, legal, and fiscal purposes.
2.9 Conducting Our Business Operations
We collect and use information to improve our business operations, systems, and processes, including product development and safeguarding our assets and staff.
2.10 Personalization
We may use the information we collect to personalize your experience on our website.
2.11 Legal Compliance
We may use your information to comply with legal obligations.
No Direct Purchases
Our website does not facilitate direct purchases. All product customization and purchase inquiries must be discussed directly with our team.
3.1 Third-Party Service Providers
We may share your information with third-party service providers who assist us in operating our website and providing our services. These third parties have access to your personal information solely to perform specific tasks on our behalf and are required to keep it confidential.
3.2 Consent & Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities.
4.1 Access and Correction
You have the right to access and update your personal information by contacting us directly.
4.2 Data Deletion
You may request the deletion of your personal information by reaching out to us. Please note that we may need to retain certain information as required by law or for legitimate business purposes.
5.1 Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Please be aware that no method of transmitting data over the Internet or storing it electronically is entirely secure.
5.2 AI
Springnest’s AI models and systems are designed, trained, validated, and tested on data from publicly available sources that may incidentally contain Personal Information. We have implemented safeguards and tools to ensure the responsible development and deployment of AI.
5.3 Retention
We only retain personal information as long as necessary to fulfill the purposes for which it is processed, or to comply with legal and regulatory retention requirements, including:
If you are located in the European Economic Area (EEA) or the UK, you have certain rights under the General Data Protection Regulation (GDPR) regarding your personal data:
To exercise any of these rights, please contact us at support@springnest.in.
Our website may include links to third-party websites or services not owned or managed by us. We do not control or take responsibility for these third-party websites or services. You agree that we are not liable, directly or indirectly, for any damage or loss caused by your use of or reliance on any content, goods, or services available through these external websites.
We may update this Privacy Policy periodically to reflect changes in our practices. Any changes will be posted on our website, and your continued use of the website after these updates will signify your acceptance. We encourage you to review this Privacy Policy regularly.
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please reach out to us at support@springnest.in.
